Shipping & Tracking
Q : What is the shipping cost?
Free shipping is offered for order over 250 euros. Otherwise, shipping costs will be calculated automatically according to the weight of the product and according to the destination.
We use Colissimo (French international express post services) to ensure all our shipments: you will have a dedicated tracking number for each order.
You will find below the rates according to the geographical zones:
--> For France:
--> For France Outre-Mer: les DOM ou Départements d’Outre-Mer (Guadeloupe, Martinique, Mayotte, Réunion, Guyane), Saint-Pierre et Miquelon, Saint Martin, Saint Barthélémy)
--> For shipping to European Union countries and Switzerland:
--> For shipping to the rest European countries (not in EU and excluding Russia), Norway and Maghreb:
--> For shipping to the rest of the world (Asia , North/South America, Africa) :
Q : How long the processing time will take?
Our processing time is approximately 2-5 days following the validation of your order. This means that your order will usually be sent within this time. Once your items have been shipped, we will send you a confirmation email.
Q : In how many days I will receive my parcel?
Once processed, the average time of receipt of your articles is 2-5 working days for France.
For international countries, the time will be around 5 -10 working days depending on your geographical position and the local post services as well. Sometimes, it will take longer during the holiday seasons or due to the weather condition.
Q : How to track my parcel?
You will find the tracking number and link in the confirmation emails.
You can also use the following site to track your package: https://17track.net.
Q : From where my oder will be sent?
Products in stock are shipped from our gallery in France. For some exceptional cases and especially pre-ordered and customized products, it may happen that our workshops in Japan sends you the articles directly.
Q : Dans quel pays livrez-vous / To which country you ship your products?
Nous livrons dans les pays suivants / We ship to the following countries :
Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Cyprus, Denmark, Fiji, Finland, France, Germany, Greece, Hungary, Iceland, India, Israel, Italy, Japan, Jordan, Kuwait, Luxembourg, Mexico, Mongolia, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovenia, Solomon Islands, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States.
Q : Will there be import taxes on my order?
Please note that orders shipped outside of the EU may be subject to import duty and taxes.
Q : Can I return the product if not satisfaited?
We offer a 100% satisfaction guarantee for 14 days from receipt of the product.
You will find more information about the return in the section "Return & Exchange".